Menu
Beverages
Appetisers
Soups
Seafood dishes
Dim sum
Vegetable dishes
Chicken dishes
Duck dishes
Pork dishes
Lamb dishes
Beef dishes
Curry dishes
Appetisers
Soups
Seafood dishes
Dim sum
Vegetable dishes
Chicken dishes
Duck dishes
Pork dishes
Lamb dishes
Beef dishes
Curry dishes
Rice dishes
Noodle dishes
Omelette dishes
Extras
Desserts
Ice cream
Thai soup
Thai curries
Thai stir fries
Rice & noodles
Set meals
Please use the telephone number provided to call and order food.Noodle dishes
Omelette dishes
Extras
Desserts
Ice cream
Thai soup
Thai curries
Thai stir fries
Rice & noodles
Set meals
Photos
China House logo
China House logo
China House - Clapham
Food delivered in following postcodes in or around London: SW9, SW8, SW6, SW5, SW4, SW3, SW2, SW1X, SW1W, SW1V, SW1P, SW1H, SW1E, SW1A, SW19, SW18, SW17, SW12, SW11, SW10, SW1, SW7, SE17
Serving Chinese, Thai
Opening Hours:
Monday
11:30
-
04:00
Tuesday
11:30
-
04:00
Wednesday
11:30
-
04:00
Thursday
11:30
-
04:00
Friday
11:30
-
04:00
Saturday
11:30
-
04:00
Sunday
11:30
-
04:00
Nearest underground stations: Clapham Common - 1.04m, Southfields - 1.43m, Clapham North - 1.48m, Putney Bridge - 1.53m, Vauxhall - 1.62m
KateJul 16, 2017Absolutely awful service. Half of the order was missing. When we called back they said they would send over the missing items. One and a half hours later, no items arrived. I called and my calls were ignored. I tried on another number, they answered then hung up on me. Disgraceful customer service.
KarenJul 5, 2017China House is absolutely awful. We ordered 3 mains and some sides (eggrolls and such), both Chinese and Thai. The pad thai came with regular Italian fettucine pasta. We had ordered a shrimp pad thai, but there was no shrimp at all, only vegetables, so clearly they gave us the wrong order.
After waiting 90 minutes for the order, we dove in hungry. Just a few bites in, and our appetite gave way to more objective observance of the food – the pad thai was sour, was going bad. In fact, all the dishes seemed a bit “off”, like they had been sitting out for the whole day or more. We stopped eating entirely because we realized we were so close to possible illness if we ate our meal, which honestly, tasted terrible anyway. Setting the food to the side, we noticed they didn’t deliver the dessert.
We called and complained about the missing dessert, the wrong item, and the terrible smell and taste of the food. China House said they couldn’t help us at all, saying the new chef was the only one there and it was his first day. What kind of restaurant puts on unskilled staff all alone??
Since we paid Hungry House, we figured we pay them to manage the system, including horrible product and service. Hungry House appeared to try to help. First I explained everything to an American who “understood how frustrated I would be after 30 min on hold and no help.” Then the line went dead. I called back and waited another 40 min to talk to Vlad. He talked to China House, and we were told to set the food aside for the delivery man to pick up to ensure we weren’t fooling the system. Fair enough, we weren’t eating it anyway. But then they didn’t come. And they would not accept that the food was awful enough to merit a wasted couple of hours on the phone about it. They did acknowledge that our dessert did not come, but would not bring it to us either or explain how they knew this for sure.
Vlad from Hungry House eventually opened up to me his inability to do more than gently ask China House to refund us, and that he had no power to give us our money back, though we had paid Hungry House. He forwarded the message to the manager, we left the food out for the delivery man to collect (as asked), and after 2 days, I was told we would only be reimbursed the money for the dessert never delivered.
Save your sanity as well as your money – DO NOT ORDER FROM CHINA HOUSE OR HUNGRY HOUSE.
anonymousNov 2, 2014"Pad thai" was chewy plain noodles in an some sugary juice and slices of onion. Had to send it back to even get any peanuts on it.
Been there? Share your experience. Rate China House