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The New Dragon - Dumfries
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Ratings and reviews
3 / 5
2 customers rate this takeaway as 3 out of 5 Score built using reviews left on this page by our users.
Dec 17, 2016 Went for a carry out here , after trying a few others in town over the years.
This was a nice experience, both food & service. Place was inviting, staff friendly & helpful.
Very busy restaurant & phone busy too with orders.
Says a lot about a place.
Customers return only if food good & service good.
We shall certainly be returning.
Highly recommend. Best Chinese we've found in Dumfries yet.
Order was ready very quickly while we waited.
Phone orders were all being told about an hours wait.
Menu had plenty of choice too.
Nov 27, 2016 The New Dragon-Dumfries
This used to be one of the best Chinese restaurants in Dumfries. Over the last 2-3 years it has got steadily worse.
However today I can honestly say this was the worst dining experience I have ever experienced anywhere. I was dining with two friends and during our main course the waitress asked my friend if our meals were OK. He replied that his was and as I was about to comment on how tasteless mine was off she ran.
Anyway, I ate about half the meal and when the dishes were cleared I commented about the tasteless & bland meal. The waitress said she would pass the message on and said someone would come out to speak to us.
A few minutes later a larger young lady wearing an apron came out and upon my saying what the problem was, was given the response in an incredibly aggressive manner that I should of complained during our meal (I tried) and that I had ate half of it. And continued to be loud and frankly rude in a dining room with other customers in it.
With that I said I'd rather speak to the owner given her attitude to which she replied 'I am not giving you attitude'. I left my table to speak to the owner who quite rightly told her to go back to the kitchen. However she still stood around giving it large about how I ate half the meal and she would go into the restaurant to get other diners to say she wasn't aggressive. Unsurprisingly she didn't find any of the other diners willing to stand up for her. I couldn't believe she even had the nerve to ask.
The final icing on the cake was the owners lack of customer service. After that display by her employee I'd of at the very least not charged for the unsatisfactory meal.
Absolutely disgusting customer service and food. The owner should look at some of the review sites and recent posts.
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